Privacy Policy

1. Information We Collect

We may collect the following information when you use our services:

• Name
• Mobile number
• Email address
• Location
• Age or date of birth, where required
• Student or parent details
• Tutor qualifications and experience
• Subjects and learning requirements
• Profile photograph, if provided
• Enquiries, messages, feedback, and communications
• Payment and transaction information
• Login and account information
• Device, browser, IP address, and website usage information

We collect information that is reasonably necessary to provide our services and operate our platform.

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Help students and parents find suitable tutors
• Help tutors connect with students
• Provide online and offline educational services
• Process payments and transactions
• Respond to enquiries and support requests
• Communicate regarding classes, tutors, courses, and services
• Improve our website and services
• Maintain platform security
• Prevent fraud, misuse, or unauthorized activity
• Comply with applicable laws and legal requirements

3. Student and Parent Information

Students and parents may provide information about their learning requirements, subjects, classes, preferred teaching mode, and other relevant details.

Where necessary to provide the requested service, relevant information may be shared with a suitable tutor. Users should avoid providing unnecessary sensitive personal information.

4. Tutor Information

Tutors may provide information including:

• Name
• Photograph
• Subjects taught
• Qualifications
• Teaching experience
• Teaching mode
• Location
• Professional profile information

Information included in a tutor profile may be displayed to students or parents who are searching for tutors.

5. Payments

Payments may be processed through third-party payment providers. Where a third-party payment provider is used, payment information may be processed according to that provider's privacy policy and terms.

Skillnest Academy does not intend to store complete card, UPI, or banking credentials unless necessary and legally permitted.

6. Cookies and Website Usage

Skillnest Academy may use cookies and similar technologies to:

• Maintain login sessions
• Improve website functionality
• Understand how users use our website
• Improve user experience
• Maintain website security

We may also collect technical information such as IP address, browser type, operating system, pages visited, and general website usage information.

7. Communication

If you contact Skillnest Academy through our website, email, WhatsApp, telephone, enquiry forms, or other communication channels, we may use the information provided to respond to your enquiry and provide our services.

8. Sharing of Information

Skillnest Academy does not sell or rent users' personal information.

Information may be shared when reasonably necessary:

• With tutors or students to provide requested services
• With parents or guardians where appropriate
• With payment providers
• With technology and service providers supporting our platform
• With authorized personnel
• When required by applicable law or a lawful government request
• To prevent fraud, abuse, or security threats
• To protect the rights and safety of Skillnest Academy and its users

9. Users of All Ages

Skillnest Academy welcomes users and learners of all age groups. For younger students, parents or legal guardians may assist with registration, account management, communication, payment, tutor selection, and use of educational services where appropriate.

Parents and guardians are encouraged to supervise younger students when using online educational services.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no internet-based service can guarantee complete security.

11. Third-Party Services

Our website may contain links to or integrations with third-party websites, payment providers, communication platforms, or other services. Skillnest Academy is not responsible for the privacy practices of third-party services. Users should review the privacy policies of those services before providing personal information.

12. Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Maintain account records
• Process transactions
• Resolve disputes
• Prevent fraud or misuse
• Comply with legal requirements
• Meet legitimate business requirements

Users may contact us to request correction or deletion of their personal information, subject to applicable law and legitimate retention requirements.

13. Your Privacy Rights

Subject to applicable laws, you may contact us regarding:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permitted
• Questions regarding how your information is used
• Withdrawal of consent where applicable

14. Changes to This Privacy Policy

Skillnest Academy may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable laws. The updated policy will be published on our website with a revised “Last Updated” date.

15. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy, please contact us.

By using Skillnest Academy, you acknowledge that you have read and understood this Privacy Policy.